FREQUENTLY ASKED QUESTIONS (FAQ) - "POLICIES AND PROCEDURES"
WHAT ARE THE STEPS INVOLVED IN THE PROCESSING AND SHIPPING OF AN ORDER?
Orders can take between 1-3 business days (excludes weekends and holidays) to process. Processing an order involves picking, packing, and getting the order ready for shipment. Once the order is picked up by the courier, it is considered 'shipped'. Once an order is shipped, it can take an additional 1-9 business days (excludes weekends and holidays) for delivery. The amount of additional time for delivery will depend on the method of shipping selected. Once order ships, an email with tracking information will be sent to you automatically. If you check out as a guest, tracking information will not be available.Please note orders shipping to Alaska and Hawaii may take 4-6 weeks for delivery.
CAN I CANCEL OR MAKE CHANGES TO AN ORDER?
No, once an order is placed, we are unable to cancel your order or make any changes. Please make sure all information is correct before placing your order.
DO YOU OFFER ANY DISCOUNTS OR PROMOTIONS?
We offer discounts during promotions only. The best way to stay informed about sales and promotions is to follow us on Facebook & Instagram and to sign up for our online newsletter.
HOW CAN I TRACK MY ORDER?
Once the order ships, you will be sent an email with the tracking information. If you need further assistance, please do not hesitate to reach us here: Info@dirtysdetaillab.com
WHAT DO I DO IF MY ORDER ARRIVES DAMAGED?
Please contact Customer Service to request assistance. Any item(s) that arrives damaged will need to be reported within ten days of delivery. We may request pictures in order to file a damage claim on your behalf. Example: a picture of the box and damaged item(s).
WHAT DO I DO IF I AM MISSING AN ITEM/S FROM MY ORDER?
Please contact Customer Service to request assistance. Any item(s) that are missing will need to be reported within ten days of delivery.
WHAT DO I DO IF I DID NOT RECEIVE MY ORDER?
In the event you did not receive your order or if the tracking information states 'delivered' and you have not received the order, please contact Customer Service to request assistance. We may request the completion of an affidavit statement in order to file a missing order claim on your behalf.